Privacy policy

SITEGRIPS PRIVACY POLICY SiteGrips ("we", "us", "our") is committed to protecting your personal information. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) and, for New Zealand customers, the Privacy Act 2020 (NZ). This policy explains how we collect, use, hold and disclose your data when you visit www.sitegrips.com or make a purchase. INFORMATION WE COLLECT - Order information: name, email, shipping and billing address, phone number, payment details (processed securely by our payment providers; we never store full card numbers). - Browsing information: IP address, browser type, device identifiers, and pages visited, collected via cookies and similar technologies. - Correspondence: messages you send us via email or the contact form. WHY WE COLLECT IT - To process and fulfil your orders and deliver them to you - To send order confirmations, tracking and shipping updates - To respond to customer service enquiries - To improve our website and product range - To send marketing communications ONLY with your consent — you can opt out at any time via the unsubscribe link DISCLOSURE We do not sell your personal information. We share it only with service providers who help us run the store — Shopify (our ecommerce platform), payment processors, and shipping carriers — and where required by law. Some providers (including Shopify) may store data on servers located overseas, including the United States; we take reasonable steps to ensure they handle your data consistently with the APPs. COOKIES We use cookies to keep your cart working, remember preferences, and analyse site traffic. You can control cookies through your browser settings; disabling them may affect site functionality. DATA SECURITY & RETENTION Your data is protected by Shopify's PCI-DSS compliant infrastructure and SSL encryption. We retain order and customer records for as long as needed to fulfil orders, meet our legal obligations (including Australian tax record-keeping requirements), and resolve disputes. YOUR RIGHTS: ACCESS & CORRECTION You may request access to, or correction of, the personal information we hold about you at any time by contacting us via the Contact page or sitegrips@gmail.com. We will respond within 30 days. COMPLAINTS If you believe we have breached the APPs, contact us first at sitegrips@gmail.com and we will investigate and respond within 30 days. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au. New Zealand customers may contact the Office of the Privacy Commissioner at www.privacy.org.nz. CHANGES TO THIS POLICY We may update this policy from time to time. Significant changes will be posted on this page with a revised date. Contact: sitegrips@gmail.com | SiteGrips, Australia Last updated: July 2026